Serve every customer in seconds. Sell more on every visit.
ShopVoices is the in-store AI assistant for retail head offices. Shoppers and staff simply ask — and get a complete, store-aware answer in about two seconds, with the right product to buy alongside it. Everything runs on the store's own hardware, so no voice data leaves the building.
Faster service, and more revenue from the floor you already have
ShopVoices turns a two-minute "let me go check for you" into a two-second answer — and turns every one of those answers into a chance to grow the basket.
Dramatically faster service
A complete, store-aware answer — stock, price, specifications and the exact aisle — in about two seconds, versus roughly two minutes for a manual staff lookup. Shorter queues, fewer walkouts, more questions answered per hour.
More upsell, on every interaction
The right add-on alongside every answer means about 10× more upsell attempts than staff manage today — a consistent, modelable lift in basket size, with per-store analytics to attribute it.
One intelligence layer. Four ways to put it to work.
A single source of store knowledge and one analytics view, deployed across the whole store and the retailer's own channels — not stitched-together point tools.
Customer self-service Kiosk
Shoppers walk up and simply ask. A complete, store-aware answer with the exact aisle in about two seconds — deflecting routine questions from staff while putting alternatives in front of every shopper, unattended.
Explore the Kiosk → 2Staff Counter AI
Real-time product intelligence at the register, so an associate answers any stock, price or location question instantly — and has the right add-on to suggest at the moment of the sale.
Explore Counter AI → 3Handheld staff assistant
The same fast voice lookup in an associate's hand anywhere on the floor, so help and upsell reach the customer where they are standing — not only at a fixed counter.
Explore the Handheld → 4Customer app-integration
The assistant inside the retailer's own branded app — a fourth touchpoint that captures pre-visit and in-aisle demand and feeds the same analytics loop, with no extra in-store hardware per customer.
Explore App-integration →Capabilities that make the store itself knowledgeable
The proof of platform depth — wayfinding, locally-maintained floor plans, and a central view of what every shopper is asking.
2.5D store map & wayfinding
Every answer highlights the right zone and draws a route to it, so a shopper goes straight to the shelf instead of searching.
Map Editor
A touch-first tool that lets each store keep its own floor plan up to date as departments and seasons change — no head-office IT ticket.
Back-Office Analytics
Every question becomes data — what shoppers ask, in which languages, which categories are hot — merged centrally so head office sees the whole estate and acts on real demand.
Unique functionality
- Locally-administered, always-current floor plans kept accurate across the whole estate by store staff themselves.
- Path-to-product on your website and app — the same store-aware wayfinding, so shoppers find the exact aisle before they arrive.
- The voice assistant embeddable on your website and app — instant, store-aware answers on the channels you already own.
- Retail-media & advertising connectivity — surface supplier-funded promotions at the point of decision, an optional new revenue stream on infrastructure you already own.
Built for retail, ready for Europe, and yours to control
On-device privacy
Speech, language and search all run on the store's own hardware. No cloud, no voice data leaving the store, GDPR-safe by design — with multi-layered security. See how it works →
Best-in-class Danish & Nordic
Purpose-built understanding of Danish accents, compound words and product names — what makes the two-second answer the correct answer, and the moat for Denmark first, Europe next.
Trained to your catalogue
Trained on your exact product names, categories, typical questions and local wording — so answers are right for your chain, not generic.
One platform
One coherent system with one store-knowledge source and one analytics view across kiosk, counter, handheld and app — centrally managed.
No lock-in
The source code is available to the retailer, so adopting ShopVoices is a capability you own — not a dependency trap.
The most accessible way to start
The fastest, most cost-effective and most flexible way to bring AI onto the shop floor — start with a focused pilot and expand across the estate.
A clear answer for everyone who has to say yes
Shorter queues, more questions answered per hour, fewer walkouts, and fewer routine enquiries tying up your team.
About 10× more upsell attempts → a modelable lift in basket size, with per-store analytics to attribute it and a clear commercial model to plan payback.
On-device by architecture: no voice data leaves the store, so voice becomes something you can approve, not block. Read the Privacy & GDPR brief →
One platform, one knowledge source and one analytics view, deployed and managed centrally across the whole estate.
Your shoppers' voices never leave the store
Under GDPR, a voice recording is personal data — and sending it to the cloud opens a legal minefield of consent, processor agreements and cross-border transfers. ShopVoices sidesteps it by design: speech-to-text, the language model and the product search all run locally, the raw audio is processed in memory and discarded, and the spoken words are never stored. It's a guarantee made by architecture, not by policy.
The manual way is the expensive way
Today a shopper asks, an associate says "let me check," walks to a terminal, searches a slow system, maybe asks a colleague — and returns a minute or two later, often without the add-on that would have grown the sale.
The manual status quo
- About two minutes per lookup
- Upsell only when staff happen to remember
- Depends on who is nearby and what they know
- Nothing measured — no record of what was asked
With ShopVoices
- About two seconds to a complete answer
- About 10× more upsell attempts
- Consistently knowledgeable everywhere
- Every interaction captured for analytics
See ShopVoices in your stores
Run a focused pilot and measure faster service and more upsell on your own floor — with a privacy posture your legal team will thank you for.